Saved Google snapshot: 4.0 / 5 from 8 reviews, observed 2026-10-12T10:39:33.195Z. This is dated evidence; use Google for the current rating and reviews.
Selected feedback from Google
Google review · paraphrased
Bianca
Disputed the price of a brief trim without washing or styling and expressed dissatisfaction with the service.
Observed 2026-10-12T10:39:33.195Z. A selected excerpt; see Google for full context and current replies.
Thank you for explaining your concern about the trim price. We understand the importance of clear expectations about the service and cost. Please contact the manager privately with the visit date and receipt so the quoted service, charge and your experience can be reviewed together.
Demonstration draft, not a newly posted reply.
Google review · paraphrased
Shirlane Buckle-Grant
Reported that the service did not meet the reviewer’s needs for Black hair texture.
Observed 2026-10-12T10:39:33.195Z. A selected excerpt; see Google for full context and current replies.
We are sorry the service left you feeling that your hair-care needs were not understood. Your feedback about texture and technique deserves attention. Please contact the manager privately with the appointment date and service requested so the experience can be reviewed and discussed respectfully.
Demonstration draft, not a newly posted reply.
Google Business Profile is not connected in this demonstration. There is no live inbox or posting permission.
Fictional positive example
Appreciate the praise.
Example feedback: “The team was helpful and explained everything clearly.”
See a thoughtful reply
Thank you for taking the time to share your feedback. We appreciate your kind words and your support of One90 Hair Salon.
Fictional critical example
Listen. Ask. Follow through.
Example feedback: “Communication could have been better. I’m disappointed.”
See a respectful reply
Thank you for sharing your concerns. We would like to understand the details and look into this. Please contact One90 Hair Salon directly with the approximate service date and the work requested so the manager can review what happened with you privately.
Try the workflow / Browser-only demo
A draft worth personalizing.
Paste a review and choose its tone. This makes an editable starter reply. The review stays in your browser; no content is sent to Google or another service.
Sample mode. Nothing has been posted.
From feedback to follow-through.
01 / Monitor
With owner-authorized access, review new feedback and keep an accurate reply queue.
02 / Prepare
Thank the reviewer, address what they said and ask for specifics privately when needed.
03 / Approve
The business reviews the facts and approves the final wording before it is posted.
04 / Follow up
Route concerns to the right person. Record the outcome without promising a review will be removed.
Getting started: the owner invites the chosen manager through Google Business Profile → Business Profile settings → People and access. The owner retains control of the profile.
