Saved Google snapshot: 4.6 / 5 from 97 reviews, observed 2026-10-12T10:40:02.864Z. This is dated evidence; use Google for the current rating and reviews.
Selected feedback from Google
Google review · paraphrased
Lorelei Mariano
Reported repeated disappointment with quality after returning regularly for nail services. An owner response was visible in the saved excerpt; the proposed reply below is an example alternative.
Observed 2026-10-12T10:40:02.864Z. A selected excerpt; see Google for full context and current replies.
Thank you for explaining your concerns as a returning customer. We are sorry the recent work left you disappointed. Please contact the manager privately with the relevant appointment dates and the specific quality issues so the work and your expectations can be reviewed together.
Demonstration draft, not a newly posted reply.
Google review · paraphrased
Charlotte Wilson
Described the salon as a preferred regular choice after moving to the area. An owner response was visible in the saved excerpt; the proposed reply below is an example alternative.
Observed 2026-10-12T10:40:02.864Z. A selected excerpt; see Google for full context and current replies.
Thank you for sharing your experience and for the kind words about the team and salon. We appreciate your feedback and the time you took to recommend the team.
Demonstration draft, not a newly posted reply.
Google Business Profile is not connected in this demonstration. There is no live inbox or posting permission.
Fictional positive example
Appreciate the praise.
Example feedback: “The team was helpful and explained everything clearly.”
See a thoughtful reply
Thank you for taking the time to share your feedback. We appreciate your kind words and your support of Luxe Elle Nail Boutique.
Fictional critical example
Listen. Ask. Follow through.
Example feedback: “Communication could have been better. I’m disappointed.”
See a respectful reply
Thank you for sharing your concerns. We would like to understand the details and look into this. Please contact Luxe Elle Nail Boutique directly with the approximate service date and the work requested so the manager can review what happened with you privately.
Try the workflow / Browser-only demo
A draft worth personalizing.
Paste a review and choose its tone. This makes an editable starter reply. The review stays in your browser; no content is sent to Google or another service.
Sample mode. Nothing has been posted.
From feedback to follow-through.
01 / Monitor
With owner-authorized access, review new feedback and keep an accurate reply queue.
02 / Prepare
Thank the reviewer, address what they said and ask for specifics privately when needed.
03 / Approve
The business reviews the facts and approves the final wording before it is posted.
04 / Follow up
Route concerns to the right person. Record the outcome without promising a review will be removed.
Getting started: the owner invites the chosen manager through Google Business Profile → Business Profile settings → People and access. The owner retains control of the profile.
